Ever wondered how active your community is? Or how much interest your latest document upload has had?
Using your workspace metrics tab, data from your workspace can be viewed and analysed to manage and increase your community engagement. Increasing engagement leads to members that are more involved – meaning more relationships being built, connections made, and ideas shared.
Read our Support Centre article Using Workspace Metrics
1. What types of data can I see?
Member visits, content views and workspace views are easily accessible to you via the metrics page.
2. How do I view my workspace metrics?
You must have workspace manager permissions to view workspace metrics. To find the metrics tool, go into your workspace and select 'Manage workspace' (three cogs icon) in the top right and select ‘Metrics’ from the drop down.
This will take you to the ‘Workspace Metrics’ page, where you will be able to see two tabs providing data on your member visits and content views.
3. Making the most of your data
Keep an eye on your most active members. Recognise their community participation by giving thanks or re-sharing their thoughts via blog posts or in your community forums.
Take advantage of reviewing your content views on a weekly or monthly basis, to see which types of content are getting the most views from other community members so that you can spot patterns.
4. Keep your members coming back
Using the data from the metrics tab you can see how often members are visiting your workspace and viewing your content. Here are some quick tips to retain and engage your community:
- Provide community updates on your homepage and keep your homepage content relevant and fresh
- Send weekly/monthly digest emails based on popular content and topics
- Use editorial content to open up the conversation
- Involve your members with topical discussions on your forums
Read our support centre article Top tips for building an engaged community.
5. Dive deeper into workspace data
If you are an excel wiz, the workspace reporting tool can help you dive deeper into the data behind your workspace. To find the reporting tool, go into your workspace and select 'Manage Workspace' (three cogs) in the top right and select ‘Reports’. This will take you to the ‘Manage Reports’ page, where you can select to either create a new report or run a templated report.
These reports can be downloaded into excel where you will be able to manipulate the data to see workspace trends, and view more detailed metrics like ‘when content was created and modified’ and ‘what features your workspace is currently using and how frequently’.
Read our Support Centre articles Reporting Guides for Workspace Managers.