Using workspace metrics

Workspace metrics can be used to analyse what content is being engaged with by your members and how active your workspace is.

To access the Metrics page: Open the 'Manage Workspace' menu (three cogs icon) and select 'Metrics'.

The page has three areas to choose from:

Member visits
Content Views
Workspace Views

Member Visits

By Month, Week and Day

The member visits page will show you unique visits from members for a specific timeframe. You can see how many users visited by month, week or day. This is great to quickly show you how many users are visiting your workspace and helps you see any spikes or drops in activity.

To see visits by month:

Select 'By Month'.
You can change the 'Year' dropdown to see the total visits over a specific year.

To see visits by week:

Select 'By Week'.
You can change the 'Year' dropdown to see the total visits over a specific year.

To see visits by day:

Select 'By Day'.
You can change the 'Month' dropdown to see the total visits for the last 30 days or any month in the last 12 months.

The information is shown in a bar chart as well as a table which you can export to an Excel, CSV or Json.

Please note that member visits from today are not included in the totals. If your workspace was set up before August 2021 the data will only go back this far as the tracking capability was added in August 2021.

Members for Month

This shows you who the most engaged users are on your workspace.

Users are counted for individual visits on days.

To see visits by members in a month:

Select 'Members for Month'.
You can change the 'Month' dropdown to see the total visits for the last 30 days or any month in the last 12 months.

The list has the user name, email address and visit count (the number of days user visited workspace). You can export the list to an Excel, CSV or Json.

To order the list by most visits, select the 'visit count' and sort the order by 'most'.

Please note that member visits from today are not included in the totals.

Members by Day

This shows you who visited your workspace on a particular day.

To see visits by members in a day:

Select 'Members by Day'.
You can change the Day Calendar Menu; select the 'day' you want to view, close the calendar menu and select 'Go' to see the members which have visited the workspace on that day.

The default date selected will be today’s date. Members by day, when opened will show in real time the users who have visited the workspace on today's date.

To see which members visited the workspace on a specific date, select the date in the 'Day field' to open the calendar.

This list has the username and email address. You can export the list to an Excel, CSV or Json.

Content Views

Content views shows the folders and document items that users are viewing across your workspace. You can see the most and least viewed items helping you know what users are engaging with and which content needs reviewing.

To access Content Views:

Select 'Content Views' in the Workspace Metrics.
To see content views for all time, select 'All Time'.
To see content views by month, select 'By Month'. You can change the 'Month' dropdown to see the total visits for the last 30 days or any month in the last 12 months.

Content Views are tracked by two metrics, total views and moderated views.

Total Views - How many times users have visited the folder or document. This includes anonymous views.
Moderated Views - How many times users have visited the folder or document excluding views made within the same hour. This does not include anonymous views.

Anonymous views - The views made by Futures users who are not members of your workspace. Only applicable to 'Open' and 'Restricted' privacy level workspaces.

All time views will track total views of content from 11 May 2022 or the date your workspace was created if it was after this date, as the tracking capability was added in May 2022.

This list has the item name, total views and moderated views. You can export the list to an Excel, CSV or Json.

Please note Workspace Manager activity is included in the totals.

Workspace Views

This page shows the accumulated views for all the content in your workspace for both total number of views and total number of moderated views. Anonymous views are included in the total views but not the moderated views.

To access Workspace Views:

Select 'Workspace Views' in the Workspace Metrics.
To see the total and moderated content views in a month, select 'By month'. You can change the 'Year' dropdown to any year starting in 2022.
To see the total and moderated content views in a day, select 'By Day'. You can change the 'Month' dropdown to select any month in the last 12 months.

This list has the date, total views and moderated views. You can export the list to an Excel, CSV or Json (please note, when exported your hompeage will be listed under 'Top Folder').